We provide a wide range of material handling solutions, including electric and manual pallet jacks, stackers, scissor lift tables, and platform trucks. Our products are designed for durability, efficiency, and cost-effectiveness.

The right choice depends on your load capacity, lifting height, aisle width, and work environment. Please check the product specifications on our website or contact our support team for assistance.

Our electric stackers are designed for flat ground operation. If your working area has uneven surfaces or inclines, please consult us for suitable options.

Some of our equipment can be used outdoors, but environmental factors like moisture and rough terrain may affect performance. Contact us for specific recommendations.

Although our parts and accessories are not yet listed online, they are available for purchase. Please reach out to our service team at service@torycarrier.com or call us at 312-940-3550 for assistance.

You can order directly through our website or contact our sales team for bulk purchases and customized solutions.

We accept credit cards, wire transfers, and PayPal for secure and convenient transactions.

Standard orders are processed within 1-3 business days, with delivery times varying based on your location. Expedited shipping options are available upon request.

We provide a 1-year limited warranty covering manufacturing defects. Additional coverage applies to batteries and spare parts. Used machines come with a 3-month parts-only warranty.

Our warranty covers defects in materials and workmanship. It does not cover normal wear and tear, misuse, or improper handling.

If you experience a product issue, contact our support team with your order details and a description of the problem. We will provide technical assistance, replacement parts, or repair solutions based on your situation.

Regular maintenance includes checking hydraulic oil levels, lubricating moving parts, inspecting wheels and brakes, and ensuring the battery (for electric models) is properly charged.

Yes, we offer a range of replacement parts, including batteries, wheels, and hydraulic components. Spare parts come with a 3-month warranty.

Minor repairs and part replacements can be done with our remote technical support. However, complex repairs should be handled by a professional technician to avoid damage.

We accept returns within 30 days of receipt for products with defects in material or workmanship. If your product has an issue, we will provide free replacement parts and remote technical support. If a return is necessary, we will cover the return shipping costs.

We do not accept returns for buyer’s remorse or incorrect purchases. Please ensure you review the product details before placing an order.

Between 30 days and 1 year, we offer free replacement parts and remote technical support. If the product needs to be returned for repair, the customer is responsible for 50% of the shipping costs (both ways).

After 1 year, we continue to provide technical support, but customers must cover the cost of replacement parts, return shipping, and any repair-related expenses.

Yes, our warranty does not cover:

Normal wear and tear

Damage caused by misuse, improper handling, or failure to follow instructions

Incorrect installation

Used machines (sold under a No Return, No Refund Policy)